Shipping and Delivery Policy
Last Updated: May 30, 2026
At Ogooluwa Splash Hub Limited, we are committed to delivering your orders safely, efficiently, and on time. This Shipping and Delivery Policy outlines how we process, ship, and deliver orders placed through our website.
Order Processing
- Orders are processed after successful payment confirmation.
- Processing typically takes 1–3 business days.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Customers will receive order confirmation once an order has been successfully placed.
Delivery Locations
We currently provide delivery services across Nigeria.
Delivery availability may vary depending on the destination and logistics coverage.
Estimated Delivery Time
Estimated delivery times are as follows:
- Lagos: 1–3 business days
- Other Major Cities: 2–5 business days
- Other Locations Within Nigeria: 3–7 business days
Please note that these are estimated delivery periods and may vary due to circumstances beyond our control.
Shipping Fees
Shipping charges are calculated based on:
- Delivery location
- Package size and weight
- Shipping method selected at checkout
Applicable shipping fees will be displayed before order confirmation.
Order Tracking
Where available, tracking information will be provided after your order has been shipped. Customers may use the tracking details provided by the delivery partner to monitor shipment progress.
Delivery Delays
While we strive to meet estimated delivery timelines, delays may occur due to:
- Weather conditions
- Public holidays
- Traffic and transportation disruptions
- Remote delivery locations
- Courier service challenges
- Government restrictions or unforeseen events
Ogooluwa Splash Hub Limited shall not be held responsible for delays caused by circumstances beyond our reasonable control.
Incorrect Delivery Information
Customers are responsible for providing accurate shipping details.
We are not responsible for delivery issues resulting from:
- Incorrect addresses
- Incomplete address information
- Incorrect phone numbers
- Failure to receive delivery attempts
Additional charges may apply for re-delivery if incorrect information is provided.
Failed Deliveries
If a delivery attempt is unsuccessful and the customer cannot be reached, the package may be returned to the courier facility or our warehouse.
Customers may be required to pay additional shipping fees for re-delivery.
Damaged or Missing Items
If your order arrives damaged or items are missing:
- Contact us within 48 hours of receiving your order.
- Provide your order number and clear photos of the package and affected items.
- Our support team will investigate and provide an appropriate resolution.
International Shipping
At this time, we primarily serve customers within Nigeria. Any future international shipping services will be subject to separate terms and applicable customs regulations.
Order Cancellation
Orders may only be canceled before processing or shipment. Once an order has been shipped, cancellation requests may not be accepted and the order will be subject to our Refund and Returns Policy.
Contact Us
For questions regarding shipping, delivery, or order status, please contact us:
Ogooluwa Splash Hub Limited
Email: support@ogooluwasplashhub.com.ng
Website: www.ogooluwasplashhub.com.ng
We appreciate your business and are committed to ensuring your orders reach you quickly, safely, and efficiently.