Refund and Returns Policy

Last Updated: May 30, 2026

At Ogooluwa Splash Hub Limited, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

Return Eligibility

You may request a return if:

  • The item received is damaged, defective, or incorrect.
  • The item is unused, unworn, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The return request is made within 7 days of receiving your order.

Items that do not meet these conditions may not be eligible for return or refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Worn, washed, or altered clothing
  • Undergarments and intimate apparel
  • Customized or personalized products
  • Clearance, promotional, or final-sale items
  • Gift cards and vouchers

How to Request a Return

To initiate a return, please contact our support team with:

  • Your order number
  • Full name
  • Description of the issue
  • Photos of the product (if damaged, defective, or incorrect)

Send your request to:

Email: support@ogooluwasplashhub.com.ng

Our team will review your request and provide return instructions if your request is approved.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • Processing times may vary depending on your bank or payment provider.

Exchanges

We may offer exchanges for eligible items when:

  • The wrong size was shipped.
  • The wrong item was delivered.
  • The item arrived damaged or defective.

Exchange requests are subject to product availability.

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error, a defective item, or a damaged product.
  • Original shipping fees are generally non-refundable.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Ogooluwa Splash Hub Limited
Email: support@ogooluwasplashhub.com.ng
Website: www.ogooluwasplashhub.com.ng

We appreciate your trust in Ogooluwa Splash Hub Limited and are committed to ensuring a fair and transparent shopping experience for all our customers.